1FG · One Flow Group
We automate and streamline processes. We bring in AI where it makes sense.
We have guided companies through digital transformation for years. First we find where your processes lose time and money. Then we build the solution, connect it to your systems and look after it once it is live.
- 20+ years
- of the founders' experience in business IT
- Processes
- experience with ERP, AI and automation projects
- 6+ models
- we match the AI to the task, not the other way round
One team from the first conversation to support after go-live.
We don't sell AI for its own sake. We use it where it brings real value and streamline the rest of the process with proven methods.
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Step 1
Process analysis
A short questionnaire, then a two-day workshop at your company. We finish with a report at a fixed price.
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Step 2
Plan and estimate
A list of changes, priced in stages. You start with quick wins and approve each further stage separately.
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Step 3
Implementation
Our own development team: process, software, AI and integration with your systems.
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Step 4
Support
Technical help and system care under a service level agreement (SLA).
We fit AI to your business, not the other way round.
We are not tied to a single vendor. We choose the model for the task, the budget and your security needs. Working in Microsoft 365? We'll use Copilot. Have rules about where your data may be stored? We'll pick the model and hosting to match them.
We design each solution so the model can be changed if needed.
Copilot
Claude
ChatGPT
Gemini
Perplexity
Grok
Names and trademarks belong to their owners.
Find the work your team no longer has to do by hand.
- 1You answer about 20 simple questions about your company. It takes about 12 minutes, on your phone too.
- 2You get your result straight away: your automation readiness and three areas worth starting with.
- 3If you like, you send it to us and we go through it together, with no obligation.
Clicking opens an e-mail to us with your industry and company size. We'll reply with a link to the assessment.
Who we are
1FG brings AI into business processes. Our people have guided companies through digital transformation and automation for years: in customer service, repair service, sales and finance. The founders have many years of experience implementing ERP systems, AI solutions, business applications and process automation.
OneHotelFlow and OneServiceFlow are our own systems, built to meet the current needs of the market and of customers. AI automation works in the background: the customer simply writes, and the request goes where it needs to go. You have one partner responsible for the whole system, from the first conversation to support after go-live. We fit it to your processes, not the other way round, and your new business needs go straight to the team that builds and develops it.
We work as one team: from needs analysis, through planning and implementation, to support after launch. You don't have to coordinate several vendors.
Marcin Machnio
Co-Founder & CEO
Przemysław Dziedzic
Co-Founder & CSO
Our products · OneHotelFlow · for hotels
A front desk that never closes.
An AI agent on the hotel's WhatsApp replies to guests instantly and in their language, takes requests and sells the hotel's services. Every request reaches staff as a task with a deadline.
Fewer phone calls
The agent handles questions about breakfast, parking and check-out on its own, at any hour.
More sales
Free spa slots, room upgrades and late check-out are offered to guests already in the hotel.
Better reviews
Guests get an answer straight away, and their requests don't get lost between shifts.
We measure results with your hotel's own numbers.
Before launch we choose one or two metrics together and compare them with the same period before go-live.
Our products · OneServiceFlow · for repair services and warranties
A service request that tells the technician exactly why they're going.
The customer writes by text message, on WhatsApp or in the website chat. The agent asks about safety, checks the warranty, identifies the fault using the manufacturer's documentation and books a visit.
A ready work order in the company's system
48127-A
- Appliance
- Washing machine, error code E18
- Diagnosis
- blocked drain pump, to be confirmed on site
- Parts
- drain pump, plus a drive belt as a precaution
- Visit
- Tuesday 10:00–12:00, no cost to the customer
Lower cost per request
The agent takes routine requests, so consultants mostly handle the unusual cases.
Fixed on the first visit
The technician arrives with the error code, a diagnosis and the right parts.
Some issues solved without a visit
When the fault may be minor, such as a clogged filter, the agent suggests what to check before a technician comes out.
Rules the agent always follows
It starts with safety, never refuses warranty cover on its own, never promises a slot that isn't in the schedule, and hands the conversation to a person on request.
Data security
For every implementation we agree with you where and for how long data is stored and who can access it. The rules are set out in a data processing agreement.
Let's talk about your processes.
Thirty minutes, no hundred-slide presentation. Tell us what slows you down and we'll show you what can be done about it.
Message us on WhatsApp